Contact VivaLoanApp by email at [email protected]. We handle questions about our request service, marketing opt-outs, and privacy requests. We are not a lender, so we can’t see or change your loan; for payments, due dates, or loan terms, contact your lender directly using the details in your loan agreement.
On this page
Email us
Write to [email protected]. We handle all inquiries by email, which gives you a written record and lets us look into your question properly. We don’t offer phone support.
To help us respond quickly, include:
- The email address and phone number you used on your request
- The approximate date you submitted it
- A short description of your question or request
What we can and can’t help with
| We can help with | Contact your lender for |
|---|---|
| How the VivaLoanApp request service works | Loan approval decisions and reasons for a decline |
| Stopping marketing emails, calls, or texts from us | Your APR, fees, payment amount, or due date |
| Privacy requests about data we hold | Making, changing, or skipping a payment |
| Corrections to our website content | Payoff amounts, hardship plans, or autopay changes |
| General questions about our guides | Collections or credit reporting on your loan |
We are not a lender. Once you sign with a lender, we can’t see your loan account or change anything about it. Your loan agreement and the lender’s website list its contact details. For background, see how it works.
How to opt out of marketing
You can stop marketing messages at any time, and doing so doesn’t affect any loan you already have.
- Text messages: reply STOP to any marketing text.
- Email: use the unsubscribe link at the bottom of any marketing email.
- Phone calls: ask the caller to place you on its internal do-not-call list, which the TCPA requires it to honor.
- From VivaLoanApp: email [email protected] with the subject “Opt out” and the email and phone number you used.
Lenders that received your request run their own marketing lists, so contact each one directly to opt out with them as well.
Ready when you are. Request $100–$5,000 with one free form and see whether a lender in our network can make you an offer. Start your request.
Privacy requests
Depending on where you live, laws such as the California Consumer Privacy Act as amended by the CPRA may give you the right to know what personal information we hold, to request deletion or correction, and to opt out of the sale or sharing of your information.
- Read our privacy policy to see what we collect and why.
- Use our do-not-sell page to opt out of sale or sharing.
- For access, deletion, or correction, email [email protected] with the subject “Privacy request.”
We may need to verify your identity before acting on a request, and we won’t treat you differently for using your privacy rights. Information that lenders already received is covered by their own privacy policies and federal rules such as the GLBA, so send requests to them too.
Report a scam or impersonation
Scammers sometimes borrow familiar names, including names that sound like ours. VivaLoanApp will never:
- Call or text you demanding an upfront fee to release a loan
- Ask for payment by gift card, wire transfer, or cryptocurrency
- Ask for your online banking username or password
- Threaten you with arrest or legal action over a loan
If someone does any of this while using our name, stop contact, keep any messages or phone numbers, and forward the details to [email protected] with the subject “Impersonation.” Then report it to the FTC at reportfraud.ftc.gov. If you shared financial information, contact your bank right away.
Corrections and feedback
Our guides are written by the VivaLoanApp Editorial Team, and we want them to be accurate. If you see an outdated figure, a broken link, or something unclear, email us with the page address and what you think should change. We review every correction request and update pages when needed.
Questions about the other Viva companies, such as VIVA Finance, Viva Payday Loans, or Vivaloan, should go to those companies directly. We are not affiliated with them and can’t access their accounts or applications. Our FAQ may answer common questions faster.
Complaints and where to escalate
If you have a concern about us, email [email protected] with the subject “Complaint” and we will review it. For a problem with a loan, contact the lender first, then escalate if needed:
- Consumer Financial Protection Bureau (CFPB): file a complaint about a lender or loan at consumerfinance.gov/complaint.
- Your state financial regulator or attorney general: handles lender licensing and state-law issues.
- Federal Trade Commission (FTC): report fraud or scams at reportfraud.ftc.gov.
When you file with the CFPB, include the lender’s name, your loan or account number, dates, and copies of any letters or emails. The CFPB forwards complaints to the company and generally expects a response.
Ready to submit a request? Start here.
Frequently asked questions
Does VivaLoanApp have a phone number?
No. We handle all inquiries by email at [email protected], which gives you a written record of your request.
Can you tell me the status of my loan?
No. We are not a lender and can’t see or change loan accounts. Contact the lender using the details in your loan agreement or on its website.
How do I stop texts and calls?
Reply STOP to marketing texts and ask callers to add you to their do-not-call list. To opt out of marketing from VivaLoanApp, email [email protected] with the subject “Opt out.”
How do I delete my information?
Email [email protected] with the subject “Privacy request,” and we may verify your identity before acting. Lenders that received your request keep their own records, so contact them as well.
Sources
Third-party details were checked against these sources on November 2, 2026 and can change. Confirm current terms on each company’s official site.